Refund policy

As our cards are personalised and made to order, we do not accept returns or refunds once your order has been processed.

If your item arrives damaged or defective, please contact us within 7 days of delivery at contact.poeticcrafts@gmail.com and we will be happy to resolve the issue.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

As our items are personalised, we do not offer exchanges. If there is an issue with your order, please contact us and we will do our best to resolve it.

Refunds
If your item is found to be faulty or damaged, we will process a refund to your original method of payment within 10 business days.